Coaching
Standardize and improve dispatcher performance with every interaction
MaterialMotion measures how your team handles every interaction so you can coach on what works, hold the whole group to one standard, and onboard new dispatchers faster.
Evaluate individual strengths and policy adherence
MaterialMotion captures the unique strengths, qualitative details, and policy adherence for each dispatcher, ensuring coaching conversations start from a complete performance picture.
Deliver automated, continuous coaching insights
Provide dispatchers with direct access to personalized performance insights and peer-to-peer learning opportunities based on company policy and successful examples.
Accelerate onboarding and scale top-tier expertise
Ramp new hires by teaching from real-world examples of what works, measuring their own progress, and making the acquired knowledge of your best dispatchers instantly transferable.
“Dispatchers respond much better to coaching in the moment than to hearing it from me at a quarterly review or when things go wrong.”
Turn calls into coaching.
Tell us how you onboard and develop dispatchers, and we will show you what measurable coaching looks like.